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Verizon customers now able to call 911

An outage Wednesday night made it so Verizon cell phones were not able to call the emergency number.
Credit: WOI

POLK COUNTY, Iowa — The Indianola Police Department says service for all Verizon customers has been restored.

Verizon Wireless experienced network issues Wednesday night, which didn't allow customers to dial 911, according to Des Moines police, Polk County Emergency Management Agency, and the Indianola Police Department.

The communications manager for Verizon confirms there were brief network issues locally Wednesday evening.

Des Moines Police said about 350 Verizon towers across the country experienced the same issue. PCEMA said, however, the outages in Polk, Warren, and Dallas counties were due to a fiber being cut in Des Moines, impacting LTE.

If your 911 call ever fails again, here are the non-emergency numbers you should call: 

  • City of Des Moines: 515-283-4811
  • Polk County Sheriff's Office: 515-286-3333
  • Western suburbs (West Des Moines, Clive, Urbandale, Waukee, Norwalk): 515-222-3321
  • Warren County Sheriff's Office: 515-961-1122
  • Indianola Police Department: 515-961-9400
  • Dallas County Sheriff’s Office: 515-993-4567

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